Refund & Return Policy

 To qualify for a return, the item must meet the following requirements:

• Must be unused, unworn, and unwashed

• Must be clean, free from stains, odors, or damage

• Must be in the same condition as when it was received

• Must include all original tags, labels, packaging, and accessories

• Proof of purchase (receipt or order number) is required

To start a return, you can contact us at info@resetwell.org. Please note that returns will need to be sent to the following address: 4800 Hampden Lane, suite 200, Bethesda, MD 21202.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@resetwell.org.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), sales items, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Again, the following cannot be returned:

• Sale or clearance items

• Personalized or custom products

• Perishable goods

• Gift cards

• Items damaged due to misuse or improper care

 

Exchanges

Exchanges are available for the same item in a different size or color, subject to stock availability. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us within 7 days of delivery to request an exchange.

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European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@resetwell.org.

 

Non-refundable items include

• Shipping cost/fees (unless the return is due to our error (incorrect, damaged, or defective item received)

• Deposits for services